8.2 We all make mistakes Sometimes
EXCERSICE B. - Decide what you are going to do:
I will try to negotiate a lower price from UNIFLEX
EXCERSICE C: Role- play:
VISIT TO UNIFLEX:
Felix: Hi Ms.Mendez, How are you?
Vanessa : I’m fine, and you?
Felix: Fine Thank you. I need to talk to you about the last order, see: Uniplex is offering us the same items that you and they have a price 5 ½ % lower than yours.
Vanessa: Let me think, probably, I could offer you 10% less than they, no less.
Felix: I like the idea, because you are our long time supplier, and we know the quality of your products and service.
Vanessa: ok.
VISIT TO UNIPLEX:
Vanessa: Hi Mr. Robles, Can I talk to you?
Felix: Hi Ms. Vanessa, sure, come in.
Vanessa: I’m not quite sure how to put this, but there’s been a misunderstanding with the orders and I need to cancel our order. I’m really sorry.
Felix: Ok. So you will have to pay a 20% commission for the canceled order, ok?
Vanessa: Ok no problem and accept my apologies again.
Felix: If you need something in the future don’t hesitate to call.
Vanessa: Thank you very much. Have a good day.
EXCERSICE D: Draft a fax or e- mail, which you could have sent instead of visiting Uniplex and UNIFLEX.
Email to UNIFLEX:
From:Felix Robles, Zenith International.
Subject: Order Number 1989
Date: September 12th 2011
Dear Ms.Vanessa:
The reason of this email is to talk to you about the order 1989.
Uniplex, in Pisa, Italy, is offering the same items that you but with a price 5 ½ lower than yours, so we want to know if there’s a possibility to negotiate a lower price with you.
Whit nothing else for the moment, we would appreciate hearing forward from you.
Yours sincerely:
Felix Robles
Sales manager
